A great satisfaction survey will give you a detailed insight into your people who you support, their carers and their families showing how satisfied, committed, engaged, loyal and motivated they are. The fastest way to influence behaviour is to understand it. And guessing only gets you so far.

Our independent, bespoke approach creates an environment with no politics or peer pressure where people know they’ll be heard.

We help create a report and action plan that drives your values and vision.

We design and run professional bespoke surveys for organisations that wish to understand the experiences of people we support, carers and their families across the full range of services including community services, mental health services and primary care.

For the majority of our survey work we send questionnaires to people we support and carers at home soon after their healthcare experience. Self-completion questionnaires on paper are still the easiest way to respond for most patients.  Patients return the questionnaires to us using a Freepost return envelope.

Anthem helps hundreds of organisations each year designing and sending out postal and online surveys.

Creating a questionnaire for people and carers supported involves several steps to ensure it gathers relevant and useful information. Here’s a step-by-step guide:

1. **Define the Purpose**: Determine the main objectives of the questionnaire. Are you seeking feedback on the quality of care, satisfaction levels, specific needs, or other aspects?

2. **Identify Target Audience**: Clearly define who will be responding to the questionnaire. Will it be individuals receiving care, their caregivers, or both?

3. **Select Question Types**: Choose appropriate question types based on the information you want to collect. Common types include multiple choice, Likert scale (for measuring agreement), open-ended questions, and demographic questions.

4. **Draft Questions**: Write clear, concise, and unbiased questions. Ensure they are relevant to the purpose of the questionnaire and avoid leading or ambiguous wording.

5. **Organize Sections**: Group related questions into logical sections to make it easier for respondents to navigate. For example, you could have sections on overall satisfaction, specific aspects of care, suggestions for improvement, etc.

6. **Include Demographic Questions**: Collect basic demographic information such as age, gender, location, and relationship to the person receiving care. This helps in analyzing responses and identifying trends.

7. **Pilot Test**: Before finalizing the questionnaire, pilot test it with a small sample of individuals and carers. This helps identify any confusing or unclear questions and allows for refinements.

8. **Finalize Formatting**: Make sure the questionnaire is visually appealing and easy to read. Use clear fonts, appropriate spacing, and logical flow.

9. **Consider Accessibility**: Ensure the questionnaire is accessible to all respondents, including those with disabilities. Use plain language and provide options for alternative formats if needed.

10. **Provide Instructions**: Include clear instructions on how to complete the questionnaire, including any definitions or terms that may be unfamiliar to respondents.

11. **Ensure Confidentiality**: Assure respondents that their responses will be kept confidential and used only for research purposes. Consider using anonymous or pseudonymous responses to protect privacy.

12. **Test Distribution Method**: Decide how you will distribute the questionnaire—via paper, online survey platforms, email, or other methods—and test the distribution method to ensure it reaches the intended audience effectively.

13. **Follow-Up**: Consider sending reminders to encourage participation and follow up with respondents if clarification is needed on any responses.

14. **Data Analysis Plan**: Plan how you will analyze the data collected, including any statistical methods or qualitative analysis techniques.

15. **Ethical Considerations**: Ensure that the questionnaire complies with ethical guidelines, including obtaining informed consent from participants and protecting their privacy and confidentiality.